Billing

Permian Regional Medical Center makes its services available to all people in the community. Permian Regional Medical Center does not discriminate against any patient because of race, color, creed, national origin, age, handicap, disability, sex, or because a patient is covered by a particular program such as Medicare or Medicaid.

Permian Regional Medical Center accepts assignment of hospitalization insurance, will file your claim, and will have the benefits applied to your account. Any portion of your bill that is not covered by your insurance and private room difference should be paid prior to your dismissal from the hospital. Your insurance policy is a contract between you and your insurance company, and you are financially responsible for your charges. The Credit Department of Permian Regional Medical Center is available to answer questions regarding your bill and to make financial arrangements. Call the Billing Help Line at (432) 464-2109 and one of our credit representatives will call you back within one business day.

To better serve our patients and to insure that their insurance gets properly billed, we strongly urge patients to bring their Medicare, Medicaid, and/or insurance cards with them on every visit to Permian Regional Medical Center.

If any patient has questions or concerns regarding their charges performed at Permian Regional Medical Center, we encourage them to notify our Business Office via the Billing Help Line at (432) 464-2109. We accept cash, check, money order, Visa, and MasterCard. For those who do not have insurance coverage, you will be asked to make a deposit upon admission and will be required to make appropriate arrangements on any balance prior to discharge. For our clinics, we offer a sliding fee scale upon request. While you are in the hospital, questions concerning insurance, financial arrangements, or hospital charges should be directed to the Business Office.

If you feel any of your insurance or responsible party (guarantor) information is incorrect, please contact the Insurance Help Line at (432) 464-2178 to avoid a delay in payment of your account. Itemized statements are available upon request. We will file all insurance claims and we generally expect payment no later than 45 days after filing claims. If no payment has been received from your insurance carrier and we are not able to determine the cause of the delay, you will be contacted regarding payment of your hospital account. It is important to remember that you are responsible for your hospital bill even though you may have insurance coverage.

Patient balances on an account will receive monthly statements. We will monitor your account to ensure compliance with the financial arrangements made before dismissal from the hospital. For any questions regarding your patient statement, or to make payment arrangements please call (432) 464-2109.